BOOKING PROCESS

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How can I check on available dates for a field or gym rental?

Availability can be confirmed by contacting Ben Nelson, Recreation Manager, at bnelson@we-goparks.org or 630-231-9474 x104. Availability is subject to change.

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How can I book a rental?

Rentals can be booked by emailing Ben Nelson, Recreation Manager, at bnelson@we-goparks.org or making an in-person appointment at the ARC Center with a member of our Recreation Team.

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Is payment due at the time of booking?

Rental fees are due in full at the time of booking. If request is made via email, you will have 24 hours to pay balance after request is confirmed.

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I have a personal account with the Park District. Can I set up a second account for my organization to book their rentals?

Yes. Requests for additional accounts for organizations/businesses can be sent to our Customer Service Team at info@we-goparks.org.

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Is a Certificate of Insurance required?

Yes. A certificate of insurance listing the West Chicago Park District as additional insured is required for organizations renting a Gym Court or Field. COIs must be submitted to Ben Nelson, Recreation Manager, at bnelson@we-goparks.org least one week prior to your first schedule rental of each calendar year.

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EQUIPMENT

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What is provided with my rental? Should I bring my own equipment?

The West Chicago Park District does not provide equipment for Gym and Field Rentals. Renters should bring all necessary equipment for their practice/game.

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Can I store my equipment at your facility?

Equipment cannot be stored at any West Chicago Park District facility without written permission from the Recreation Manager or Superintendent of Recreation. The West Chicago Park District is not responsible for lost, stolen, or misplaced items.

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ZONE 250

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Why is there a security deposit required for Zone 250?

Security deposits are required for rentals at Zone250 to ensure that responsibilities of renters using the facility are carried out. This includes, but is not limited to accessing/closing the building and usage while not monitored by staff.

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Why might my Zone250 Security Deposit be assessed?

Security deposits will be assessed for any inappropriate usage of the facility, damage to the facility or equipment, or improper security measures for opening/closing of the facility.

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When will my security deposit be refunded?

Refunds of security deposits will be processed within five (5) business days after your last scheduled rental. Security deposits will be refunded in the form of original payment (check, credit card, or household credit). There are no cash refunds. Cash payments will be refunded in the form of a check. Check refunds may take up to 14 business days once processed, and credit cards may take up to 7 business days once processed.

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How can I reach a WCPD staff member if needed during my rental?

Renters are encouraged to contact the ARC Center’s Front Desk if assistance is needed during normal business hours at 630-231-9474. If your rental is taking place outside of ARC Center hours, you will be provided with contact information of a staff member in case of emergency.

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FIELDS

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How will I know if my field rental is canceled due to inclement weather?

The West Chicago Park District utilizes RainoutLine to update field and facility conditions in the event of inclement weather.

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Will I be refunded for my field rental if the West Chicago Park District cancels my rental due to inclement weather?

Yes. Any rental cancelled due to inclement weather will be refunded in full.

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There is forecasted inclement weather for the day of my field rental, how much notice is needed if I would like to cancel?

Requests for cancellations can be submitted to Ben Nelson, Recreation Manager, at bnelson@we-goparks.org. Requests for cancellations must be received at least five (5) days in advance.

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What is the difference on field preparations when I book a game vs a practice?

Practice fields are groomed and bases are installed, game field prep additionally includes lining of the field(s).

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Will there be concessions available for our field rentals?

Concessions will not be available for field rentals.  If booking a full-day event, please contact us by emailing info@we-goparks.org for possible options.

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How often are fields dragged/lined for games?

Fields are lined and dragged by our Parks Department prior to the first game of each day. Fields will not be dragged between games.

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Tournaments

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I would like to hold a tournament at your facility, how can I book this?

For information regarding tournaments, please contact Ben Nelson, Recreation Manager, at bnelson@we-goparks.org or 630-231-9474.

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