Refund Guidelines

The West Chicago Park District strives for positive experiences and excellence. If for any reason you are not satisfied with a program or service we will do what we can to earn your satisfaction, a staff member will contact you within 3 days of the receipt of this completed form.

  • A full refund or transfer will be given if the Park District cancels a program.

  • All withdrawals or transfers initiated by the participant must be approved by the program supervisor.

  • Refunds or credits requested after the start of class will be prorated for classes held.

  • No refunds will be granted after 50% of participation has occurred.

  • Refunds will be issued in the form of a check or credit card (depending on the method of payment), or a household credit balance.

  • There are NO cash refunds. If a program fee is $10 or less, a household credit balance will be given.

  • Check refunds may take up to 5 weeks and credit card refunds may take 1-2 weeks.

  • Fees for trips will be refunded only if a seat is resold to a participant on the waitlist.

  • Event tickets are non-refundable.

  • Preschool and Before and After School program deposits are non-refundable.

  • Fitness and Track memberships require a 1-year commitment.

  • EFT cancellations must be made prior to the 20th of the month.

  • Pool passes are non-refundable and non-transferable.

  • Sports participants will not receive a refund after being placed on a team.


Changes, Cancellation, and Errors


The Park District reserves the right to change class information or cancel a program to maintain quality. Due to the large amount of information available in the West Chicago Park District brochure, errors and changes before or after publication may occur. We apologize for any errors in our brochure or on our web site. Thank you for your patience and understanding when these situations arise.

When to use these forms?


This form may be used to request a transfer, refund or cancellation of programs, passes or memberships. ​


201 W. National Street

West Chicago, IL 60185




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©2020 by West Chicago Park District