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The West Chicago Park District strives for positive experiences and excellence. If for any reason you are not satisfied with a program or service we will do what we can to earn your satisfaction, a staff member will contact you within days of the receipt of this completed form.

  • ​A full refund or transfer will be given if the Park District cancels a program. 

  • All withdrawals or transfers initiated by the participant must be approved by the program supervisor. 

  • Refunds or credits requested after the start of class will be prorated for classes held. 

  • No refunds will be granted after 50% of the program has occurred. 

  • There are no cash refunds. Refunds will be issued in the form of original payment (check, credit card, or a household credit) Cash payments will be refunded in the form of a check. Check refunds may take up to 14 business days and credit card refunds may take up to 7 business days. 

  • Special event and trip registrations can be refunded only if a spot can be filled by a participant on the waitlist one week prior to the start date. 

  • Tickets are not refundable and non-transferable.

  • Program deposit fees are non-refundable.  

  • EFT cancellation requests for programs are subject to individual program guidelines.


Changes, Cancellation, and Errors

The Park District reserves the right to change class information or cancel a program to maintain quality. Due to a large amount of information available, we apologize for any errors in our website and or marketing materials. Thank you for your patience and understanding when these situations arise.

When to use these forms?

This form may be used to request a transfer, refund or cancellation of programs, passes or memberships. ​

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