FREQUENTLY ASKED QUESTIONS - ARC CENTER FITNESS

DO YOU MATCH PRICES FROM OTHER FITNESS CENTERS?

We do not match prices from other facilities, but will often have promotions running for new members and renewals.

IF I AM NOT A MEMBER, CAN I STILL WORKOUT?

Yes! Daily rates are available at ARC Center. They are payable at the customer service desk. The daily rate allows access to the fitness center, track, gym, and locker room. Fitness classes can be taken without a membership at the resident or non-resident rate.

WHAT ARE THE GUIDELINES FOR YOUTH IN THE FACILITY?

Fitness Center:

Youth ages 11-13 must be supervised by an adult 18+ at all times, youth 14+ may use the Fitness Center on their own. No one under the age of 11 is allowed in the fitness center.

Gym Courts:

Youth ages 10 and below must be supervised by an adult 18+ at all times, youth 11+ may use the Gym Courts on their own. Youth ages 2 and under are free. 

Track:

Youth ages 10 and under must be supervised by an adult 18+ at all times, youth 11+ may use the Track on their own. Youth ages 2 and under are free. 

Daily Admission:

Daily admission to our gym courts and track is available to youth ages 11+, a parent/legal guardian need to be present.

Daily admission to our fitness center is available to youth ages 14+, a parent/legal guardian need not be present.

Membership Purchase:

A parent/legal guardian must be present for youth under the age of 18 at the time of membership purchase.

 

HOW DO LOCKERS WORK AND WHERE ARE THEY LOCATED?

Lockers are located in the locker rooms in the fitness center. There are also smaller lockers upstairs before you enter the track. All Lockers are keyless and are on a first-come, first-served basis. Members or guests will create an individual code to lock/unlock their lockers. All belongings must be removed before the end of the business day.

WILL SOMEONE SHOW ME HOW TO USE THE EQUIPMENT?

Yes. All members are encouraged to have a personal trainer consultation and an equipment orientation, which is included with your membership. Please see a Customer Service Representative to schedule a consultation.

DO YOUR PERSONAL TRAINERS AND FITNESS INSTRUCTORS HAVE CERTIFICATIONS?

Yes, our trainers hold several certifications. For details, you can see their profiles here

ARE GROUP CLASSES INCLUDED?

Elite members receive all group fitness classes as part of their membership. Classic members receive discounts on each class they are interested in taking.

DO YOU HAVE AN INDOOR AND OUTDOOR POOL?

The ARC Center does not have an indoor pool. Elite membership includes a season splash pass to Turtle Splash Water Park located just next to the ARC Center open during the summer months. Classic members are subject to regular fees.

ARE THERE ANY OTHER OPEN GYM OPTIONS?

Court 1 is always available for open gym every day of the week. Open Pickleball and Volleyball alternate daily during weekdays. Court 3 is reserved for reservations or as a layover court when there are no reservations taking place. Check rainoutline for the latest court reservation updates. 

WHAT IF I NEED TO CANCEL MY MEMBERSHIP?

Cancel at any time with no penalty! No refunds will be issued for canceled memberships. Memberships must be canceled before the 20th of each month to avoid being charged for the following month.

DO I NEED TO BRING A TOWEL TO USE THE SHOWERS OR WHILE ON THE EQUIPMENT?

Yes. Towel service is not included with your membership.

DO I HAVE TO WEAR A MASK WHILE I WORK OUT?

Per current CDC guidelines, masks are now optional in all Park District programs and facilities. For any updates, please follow the link here.