Question 1

Do you match prices from other fitness centers?

Accepted Answer

We do not match prices from other facilities, but will often have promotions running for new members and renewals.

Question 2

If I am not a member, can I still workout?

Accepted Answer

Yes! Daily rates are available at ARC Center. They are payable at the customer service desk. The $10 daily rate allows access to the fitness center, track, gym, and locker room. Fitness classes can be taken without a membership at the resident or non-resident rate.

Question 3

What are the guidelines for youth in the facility?

Accepted Answer

Fitness Center: Youth ages 11-13 must be supervised by an adult 18+ at all times, youth 14+ may use the Fitness Center on their own. No one under the age of 11 is allowed in the fitness center.

Gym Courts: Youth ages 10 and below must be supervised by an adult 18+ at all times, youth 11+ may use the Gym Courts on their own. Youth ages 2 and under are free.

Track: Youth ages 10 and under must be supervised by an adult 18+ at all times, youth 11+ may use the Track on their own. Youth ages 2 and under are free.

Daily Admission: Daily admission to our gym courts and track is available to youth ages 11+, a parent/legal guardian need to be present. Daily admission to our fitness center is available to youth ages 14+, a parent/legal guardian need not be present.

Membership Purchase: A parent/legal guardian must be present for youth under the age of 18 at the time of membership purchase.

Question 4

How do lockers work and where are they located?

Accepted Answer

Lockers are located in the locker rooms in the fitness center. There are also smaller lockers upstairs before you enter the track. All Lockers are keyless and are on a first-come, first-served basis. Members or guests will create an individual code to lock/unlock their lockers. All belongings must be removed before the end of the business day.

Question 5

Will someone show me how to use the equipment?

Accepted Answer

Yes. All members are encouraged to have a personal trainer consultation and an equipment orientation, which is included with your membership. Please see a Customer Service Representative to schedule a consultation.

Question 6

Do your personal trainers and fitness instructors have certifications?

Accepted Answer

Yes, our trainers hold several certifications. For details, you can see their profiles here.

Question 7

Are group classes included?

Accepted Answer

No. Members have the option to add on Unlimited Group Fitness Classes to their base membership for $20/month.

Question 8

Do you have an indoor and outdoor pool?

Accepted Answer

The ARC Center does not have an indoor pool. A season splash pass may be purchased to Turtle Splash Water Park our outdoor pool located just next to the ARC Center. Turtle Splash Water Park is open during the summer months.

Question 9

Are there any other open gym options?

Accepted Answer

Court 1 is generally available for Open Gym daily; however, occasional rentals may occupy the space. Open Pickleball and Volleyball alternate on weekdays. Court 3 is reserved for reservations or as a layover court when not in use. For the most up-to-date availability, check the Open Gym calendar on our website and RainoutLine for court reservation updates.

Question 10

What if I need to cancel my membership?

Accepted Answer

Cancel at any time with no penalty! No refunds will be issued for canceled memberships. Memberships must be canceled before the 20th of each month to avoid being charged for the following month.

Question 11

Do I need to bring a towel to use the showers or while on the equipment?

Accepted Answer

Yes. Towel service is not included with your membership.

Question 12

How do I sign up with SilverSneakers?

Accepted Answer

SilverSneakers is available at the ARC Center. To get started, show your SilverSneakers member ID to the desk attendant at the ARC Center and enjoy your workout!

Question 13

Is Unlimited Group Fitness Classes available to Silver Sneakers and Renew Active?

Accepted Answer

Yes. Silver Sneakers and Renew Active members can add-on Unlimited Group Fitness Classes for $20/month. Registration is required.

Question 14

Is registration required for ARC Kids Club Members with Kids Club Pass?

Accepted Answer

Yes. Advance reservation is required for ALL attendees. Registration is available from 1 week to 24 hours in advance.

Question 15

Does a Kids Club Pass include Open Play in Treetop Escape?

Accepted Answer

No. Kids Club Passes don’t include Open Play in Treetop Escape. Open Play is a separate program and requires its own registration and fee.

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