RESERVING MY PARTY

HOW CAN I CHECK AVAILABILITY?

To check on availability, you can complete a facility search here or call the ARC Center at 630.231.9474.  

Please note: birthday parties fill up quick! All information given regarding availability is current. Dates cannot be held and availability is subject to change. 

WHAT IS REQUIRED TO RESERVE MY PARTY?

Parties must be reserved at least one week in advance and paid in full at the time of booking.  Parties may be booked online or in person at the ARC Center, located at 201 W. National St. in West Chicago.  In person bookings require a completed party request form. No reservation is guaranteed or complete until full payment is made.

CAN I CHANGE THE DATE / CANCEL MY PARTY ONCE IT IS RESERVED?

Cancellation and Rescheduling Requests 7 days in advance will be granted minus a 10% service charge on package price. For requests received less than 7 days in advance, rescheduling will not be granted, and fees are non-refundable. For character party choices, an additional $75 cancelation fee applies. 

WHEN IS MY FINAL FOOD ORDER AND HEADCOUNT DUE?

Food orders and headcount is due at the time of booking. A member of our rental team will contact you no later than the Monday prior to your party date to finalize. 

I WOULD LIKE MORE THAN 2 HOURS FOR MY PARTY. WHAT ARE MY OPTIONS?

The party time slots are set up in order to allow adequate clean up/set up time between parties. In order to reserve additional time, you must book two separate birthday party time slots. If booking two back-to-back parties, your party will remain in the room during the gap in between the timeslots.

MY PARTY IS BOOKED. WHEN SHOULD I EXPECT A CONFIRMATION EMAIL?

Once your party is reserved, you will receive a confirmation email/receipt. A member of our rental team will contact you via email 2 weeks prior to your party to remind you of your deadline to make any changes.