FREQUENTLY ASKED QUESTIONS - ZOOM To The North Pole
1 - How does Zoom to the North Pole event work?
Step 1: Register for your Zoom to the North Pole event.
Each child that will be participating MUST be registered and pay the $15 ($18 non-resident)
While children in the same household can login together, only children registered will receive a packet of supplies needed for the event and will be able to participate.
Parents please check the following on your account before registering:
Is our child’s name spelled correctly?
Santa loves the wonder in a child’s eyes when he can speak to them personally.
Is the email correct in your account?
This is the email you will receive the link to the Zoom to the North Pole event.
Each Zoom visit time will be split into 3 separate groups of 10 children. Children in the same household will automatically be put into the same group. If you have a family member or friend outside of your household that you would like to be grouped with, please put their first and last name/s in the question box and we will do our best to accommodate your request/s. Please keep in mind that each group can only hold 10 children, so all requests may not be possible.
Step 2: Get Ready for Santa.
At least one day before the Zoom to the North Pole event, test your computer “Zoom” setup by holding a Zoom meeting with a friend. Ensure the camera and microphone are working properly, and you are comfortable operating the controls. If you have technical issues, try using a different computer or device.
Before the Zoom to the North Pole event, set up your room with comfy chairs, have your child/ren wear their holiday P. J’s, and maybe even make some hot chocolate. Make sure that your child will be able to see and hear Santa as he listens to their Christmas wishes. Practice taking a screenshot so you do not miss documenting the joy on your child/ren’s face during the event.
To find out all of the features offered by Zoom check out their FAQ page by clicking here.
Step 3: Pick up Your Zoom to the North Pole Event Packet at the ARC Center
To make Zoom to the North Pole a more hands on event, the elves have put together a special packet for each participant. At least one day before your visit, please pick up your packet/s that include important log-in information, agenda of the event, craft supplies needed to make an ornament, Bingo cards, M&M’s and a songbook. Packets maybe picked up at the ARC Center front desk beginning Monday, December 14-Friday, December 18 during regular hours.
ARC Center Hours are:
Step 4: Receive a Zoom Meeting Invitation and Link
48 hours before the event you will receive a link to the Zoom to the North Pole event via email. The email will be sent to the email address the park district has on file for your household. If you have not received this by Friday, December 18, 2020, please contact Ben Nelson, Recreation Coordinator or Mary Lester, Recreation Supervisor at email@example.com or call 630-231-9474.
After registration, your family will be assigned to a breakout room (A, B or C) this information will be available in your packet and e-mail notification. As you log onto our virtual meeting, you will be asked to enter a participant name. If you are assigned to group A, you will need to change your user/participant name to add the room letter in front of your name.
For example. If your zoom participant name appears as Bob Smith, you will rename the zoom participant name to A Bob S. If you are not prompted to provide a name, once you are logged in, on the right side of the screen you will appear under participants, click on your name, then select more options and select rename to follow the required format. You can have multiple children from the same household using one login, based on the example you will rename the zoom participants as A Bob, Sue, Tommy S.
Step 5: Enjoy 3 Different & Unique Experiences
Santa Claus is coming to your family in a unique and memorable way. A child’s conversation with Santa can be magical. It can be helpful to prepare your child for their discussion with Santa. In what ways have they been good this year? What are they thankful for in 2020? Do they have any Christmas wishes to share with Santa? Have a camera ready and grab some screenshots as well. You can be sure that your Zoom chat with Santa at the North Pole will make a lasting Christmas memory.
There are 3 separate activities children will enjoy group time with Santa and a chance to tell him their Christmas wishes, a Story and Christmas Bingo with Mrs. Claus, and creating a Christmas ornament and singing carols with the elves. Each section will take approximately 18minutes with 2 minutes in between each to change rooms. Each room will have a designated room monitor who will be logged in as a participant and will be ready with play trivia questions, sing songs or activities in case we are waiting on a room to finish. Mom and dad can join in too!
2 - Can I gift a Zoom to the North Pole event to someone?
Yes! A Zoom to the North Pole event is the perfect gift for grandkids, friends, and those in need of holiday cheer. To register another family, please contact Ben Nelson, Recreation Coordinator or Mary Lester, Recreation Supervisor at or call 630-231-9474. We will need household (address, email, phone) and birthdate information for everyone to create a household in our system. If the family, you wish to register lives outside of West Chicago you will need to pay non-resident rates for them.
3- Missed, late, or refund policy
Special events will be refunded only if a spot can be resold to a participant on the wait list. Spots are non-transferable and people not on the park district official roster will not be allowed into the Zoom event from the waiting room. Complimentary rescheduling is offered at any time up until 48 hours before the start time of the scheduled Zoom event.
4-At the Zoom to the North Pole event
Step 1-Logging in to the Zoom event
15 minutes before your scheduled time you should log-in to the Zoom event where you will be placed in the waiting room until our staff member checks you into the Lobby room. Make sure to follow the format provided in your packet. (Room Number, First Name, Last Initial).
Step 2-How will my child/ren be assigned a group?
Siblings will be placed in the same breakout room (A, B, or C). Staff will then look at room requests made when registering and will do their best to group people together. Please keep in mind that each group can only hold 10 children, so all requests may not be possible.
Step 3-Do I Have to do anything to switch rooms?
Once you are invited into the Lobby the event host will move you into your assigned room, no further action is needed from you. If you get logged off a room during the event, sign back in and our host will ensure you get back in the correct break out room.
Step 4-Will I need to mute and unmute my child/ren during the event?
To provide a magical experience for participants, room hosts will have the ability to mute and unmute participants when necessary for all to enjoy the experience. Once Santa enters the room, Santa will speak to the group before asking each child their Christmas wish.
Step 5-How Do I Take a Screen Shot on Zoom
Zoom has a FAQ page that you can access by clicking this link.
Step 6-How will my Santa know my child/ren’s names?
Santa may be looking at several participants at once. If there is more than one child in the household, make sure all first names appear on the participant name field after the room number. For example. If your zoom participant name appears as Bob Smith, you will rename the zoom participant name to A Bob S. If you are not prompted to provide a name, once you are logged in, on the right side of the screen you will appear under participants, click on your name, then select more options and select rename to follow the required format. You can have multiple children from the same household using one login, based on the example you will rename the zoom participants as A Bob, Sue, Tommy S.