Answers To Most Frequently Asked Questions

In Accordance with phase 4 of the Restore Illinois Plan and IDPH guidelines.  
The ARC Fitness Center and outdoor playgrounds are now open.
(See below for additional details)
(subject to change) 


The COVID-19 pandemic has temporarily forced businesses to restructure their services, hours, and teams. Organizations across the nation have revamped operations in order to provide their services. The West Chicago Park District has been diligently working to provide programs and services to the best of its abilities, while adhering to state and local health mandates, since the beginning of the pandemic. In light of the prolonged and significant health threat, along with an increasing number of COVID-19 cases in the city; changes must be made to remain proactive, fiscally responsible, and maintain the health, safety, and well-being of our patrons, staff, and families as our priority. 

Temporary modifications to Park District programs and facilities will begin on September 8, 2020, and will remain in effect until further notice. 


ARC Center temporary hours of operation

  • Mondays - Thursdays 7:00am to 8:00pm

  • Fridays 7:00am - 4:30pm 

  • Saturdays 8:00am-12:00pm


Other temporary changes include

  • Closing of the Treehouse services and playground

  • Cancellation of large special events

  • Limited rentals 

We are disappointed by the effects of the pandemic and understand you may have questions during these uncertain times. Our customer service team and staff are available to address any questions, updates will be posted on our webpage as information evolves. We anxiously look forward to resuming full operations and continue to enhance the quality of life of our customers.​


(ARC Center, Turtle Splash Water Park, ZONE 250, Indoor Rentals & Birthday Parties)

ARC Center temporary hours of operation

  • Mondays - Thursdays 7:00am to 8:00pm

  • Fridays 7:00am - 4:30pm 

  • Saturdays 8:00am-12:00pm

  • Closed on Sundays

Will a face mask be required at your facilities?

Facemasks are required inside the facility at all times with the following exceptions:
• In a fitness class while socially distant.
• On a cardio machine or track.
• On a gym court when directly involved in gameplay.

Which facilities are closed and for how long?
  • As of July 1st the ARC Center and ZONE are open and following IDPH health guidelines,  this information is subject to change depending on state mandates.

  • The Treehouse playground structure and services will remain closed until further notice. 

Will my rental still take place?
  • Room and gym rentals are limited and may be affected by limited hours. Any existing rentals will be contacted if there is a scheduling conflic.

What steps are you taking to prevent the spread of the Coronavirus?
  • Hand sanitizing stations and social distancing signage have been placed throughout the facility.

  • Frequent sanitizing of high touch surface areas. 

  • We've discontinued towel service in the fitness center.

Where can I get updates on the Facility Re-Openings?

  • Please visit for the latest updates.

  • You can also opt to receive text messages by visiting RainoutLine.

Parks & Field Rentals

Are your parks open?
  • All playgrounds and skate parks are now open!

  • Phase 4 gathering limit of no more than 50 people applies to each playground.

  • The Park District will not be cleaning or sanitizing playground equipment. 

  • Frequent hand washing and the use of hand sanitizer are strongly recommended.

  • Parks remain open to the public, but for the safety and well-being of all, please observe recommended social distancing when visiting parks.

  • Wiggly Field and South Paw Dog Parks are open.

Will my field rental still take place?
  • All field rentals for practices and games must comply with state mandates on capacity and social distancing. 

  • Softball fields will be at 50 percent occupancy. 




Will my Fitness/Unlimited class membership be extended?

  • Pay-in-Full Annual Members will have their membership expirations extended for 105 days.  

  • Single month passes which expired during the closure will be extended. 


Treehouse- Will I receive a refund for the days you are closed?​

  • The Treehouse playground structure and services (Drop & Go and Stay & Play) will remain closed until further notice. 



Where is my Program Guide?

  • The Park District will be going virtual with information normally printed on a seasonal guide. 

  • Recent events have influenced the decision to discontinue the printing, publication and delivery of the seasonal program guide. 

  • As information is constantly changing, printed materials may be inaccurate or out of date; check the website for up to date information. 

What is the Tree Top Learning Center? 

  • Tree Top Learning Center is the new early childhood program for 3-4-year-olds. (Previously known as Keppler Academy)

  •  Virtual clases available September - December

What programs are you offering during kids' virtual schooling? 

  • We have been working with School Districts 33 & 303 to offer Before & After Care programs as well as E-Learning camp. 

  • E-Learning Camp offers a safe and structured in-person environment for children to complete their virtual schooling.


Are you running any specialty youth programs?

  • All classes and programs are listed here

  • Dance classes are available virtually through Innovation Arts Connection.

Will you still have a winter theatre performance?

  • Due to COVID-19 restrictions, We-Go Comunity Theatre will remain dark this fall.

  • Frozen Jr. will be rescheduled to a later date.


Youth Athletic Programs

Will Martial Arts be canceled?​

  • Martial Arts will be beginning in September on a limited basis. 


Open Gym

Will Open gym be affected?​

  • New facility hours may affect certain programs, check the open gym schedule on the website for the latest details.

Fitness Programs

​ Are fitness classes still taking place?
  • Unlimited and drop-in classes will be subject to new capacity maximums. 

  • Pre-registration will be required in order to participate. 

  • Virtual offerings will be available for select classes.

Senior Programs

Are Senior Programs canceled?

  • Staff is working on programming for the fall season and will look to reschedule any canceled senior trips and socials at a later date.


 Will you host BOO Bash?

  • Large special events are canceled.


201 W. National Street

West Chicago, IL 60185




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©2020 by West Chicago Park District